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Cancellation Policy

3-Step Easy Return & Refund Process

Post successful completion of the returns process, the order amount is credited/refunded to your account

Initiating Return

To initiate the return process of eligible products please share the following required images at support@kapkone.com

Images of Product

Please take clear & good resolution images of the product, highlighting the concerned issue in details.

 

 

 

 

 

Images of Inner & Outer Packaging

Please take clear & good resolution images of the inner packaging & outer packaging, this is crucial especially
in cases of damaged or missing items scenarios.

Image of Invoice

The hard copy of invoice can be found
along with the delivered product

For Refund : Mail us Image of Cancelled Cheque/ Passbook / Account details

Image of bank details is required only in cases of
COD/ NEFT payment modes.

*This is required for seamless refund into the bank account without any account details errors

Bank Details image should clearly mention

  • Account Holder’s name (as per bank records)
  • Account Number
  • Bank Name
  • IFSC Code

Once all the images are shared, the Return's Team at kapkone will carefully validate and on confirmation will proceed to next step.

Returns And Replacement

  • Damaged Products

  • Defective Faulty Product

  • Wrong Product

  • Size Mismatch

  • Missing Accessories / items

CANCELLATION AND RETURN POLICY

100% MoneyBack if issue not resolved in maximum 30 days via same mode.

KapKone Initiates refund amount within 3-5 working days after confirmation in all the steps

KapKone allows cancellation of order without any charges, untill the order is not dispatched/Shipped

Once the order is Shipped, Customer cannot cancel the order. Customer can return hassle free after accepting the order following the return process

KapKone allows return of products for 3 days from delivery in all the following cases:
  • Product is used/worn or altered
  • Physical damage to the box or to the product
  • If sealed package of branded products is open
  • The packet was empty / some item or accessory was missing
  • The product was defective,
  • Significantly different from the description given by the merchant (wrong size, colour, quality or material related issues)
After the initial period though, the following conditions must be satisfied:
  • Product must be in its original condition
  • Only unused, unaltered, unsoiled products will be accepted
  • Brand packaging should be intact
  • Replacements will be made if product is available on website